You don’t have to go it alone. Centerbase’s in-house client success and implementations teams are here to help your growing law firm succeed – every step of the way.
Custom Onboarding and Implementation
Your customized implementation and onboarding plan will help you get up to speed with Centerbase’s software quickly – and transition from legacy software with minimal disruption to vour business
Dedicated Client Success Team
All Centerbase clients have an assigned customer success manager your dedicated expert for all things
Centerbase. They’ll take the time to get to know you and understand your firm’s goals and processes so you can get the most out of Centerbase.
In-House Client Support Staff
Get technical help from our client support team whenever you need it. Contact us over the phone or through email and get answers quickly – so you can get back to what’s really important.
Implementations and Onboarding
Every firm wants a smooth transition, and the goal of our onboarding and implementation processes is to ensure that the changeover from your technologies to Centerbase is as smooth and seamless as possible.
Like any new relationship, it is important to begin by establishing a partnership between your firm and the implementations team. Rest easy knowing that you can rely on us and feel comfortable communicating your needs, expectations, and pain points.
Our implementations team brings an unmatched level of detail and quality with our data migrations that set us apart from the field.
To combat the natural stress that comes with this process, you will be paired with a Project Manager and Implementation Specialist who will be there for you every step along the way, ensuring your historical data is migrated accurately and on time for your go-live date. Take a deep breath and enjoy the process!
The Centerbase implementation specialist spoke in simple terms and did what they said they would do. They clearly identified next steps and exhibited both diligence and caution, which put my mind at ease and laid a smooth foundation for the rest of the onboarding and training process.
Lisa Newman, Partner
Lisa Newman Law, PLLC
Dedicated Client Success Team
From the moment your firm becomes a Centerbase client, you are assigned to a dedicated Client Success Manager who serves as your single point of contact for anything you may need for the life of your subscription.
They’ll take the time to get to know you, understand your firm’s goals and processes, and work with you on a plan to achieve them.
From helping you obtain data to make informed business decisions, to facilitating alignment across your firm, their priority is your success.
Each week this team provides live training and Q&A sessions for all Centerbase clients, on topics ranging from trust account management to the mobile app to working with Word & email templates.
Need a custom report built? Have a question you think is silly? Want to chat? They can help with that – and more. Just ask!
It’s nice to actually have a person you know on the other end of the phone. Our contact(s) at Centerbase have not only stayed relatively consistent, but account managers have proactively reached out to us on more than one occasion to address issues.
Jim Zadeh, Managing Partner
In-House Support That Has Your Back
Studies show the availability of client support and helpfulness are key parts of the decision-making process when law firms evaluate new software.
Our customer support team is available by phone or email to answer your questions quickly so you can get back to what’s really important.
We also have a thriving Centerbase Client Community where customers can have discussions with and ask questions to other Centerbase users. Together, our client community has figured out best practices for our software we didn’t even know about. There’s always something new to learn in Centerbase!
The customer service is amazing. The CEO is committed to learning from his customers, actively engaging and listening to help make the product better every day.
Moira Laidlaw, Hollis Laidlaw & Simon P.C.
Frequently Asked Questions
- I’ve been wanting to switch to Centerbase, but my staff doesn’t like change. How can Centerbase make the change easy for my whole firm?
Change is hard – no matter what solution you choose.
Your staff has differing opinions, processes they’re used to, etc. And even if a change makes their lives easier in the long run, learning a new system can feel overwhelming.
But the best way to bridge the gap between a promising purchase and the reality of a successful integration is proper training. That’s why we make sure your staff gets as much coaching as needed from our expert Centerbase Trainers.
Before your Centerbase site goes live, you’ll be offered 7 different training sessions (and any extras you may need). Plus, you’ll be walked through your entire site and have it configured to your and your staff’s wishes. And with our NetDocuments and Microsoft Office integrations, you’ll be using tools your team already knows and loves. So you’ll be familiar with your site even before your first log in.
But most of our clients say using Centerbase is as easy as online shopping. So if your staff has that mastered, they can intuitively navigate Centerbase in just a few minutes.
Change may still seem daunting simply because it’s different and new. But after a few days, you’ll feel like you’ve been using the system forever.
“Training in Centerbase is so much easier than what it would have been if I had to train somebody new in Time Matters. I really believe the system is very user-friendly. Anyone who has some semblance of an idea of working with computers, even if it’s online shopping. Just being able to navigate tabs and engage filters to get to what you want is so much easier to train a new person on than our old system.” -Centerbase User
- I’ve heard firms love Centerbase, but most practices in my area use legacy solutions. Why would a firm using a legacy solution migrate to Centerbase?
While solutions for firms like e-billing and matter management have been around for decades, many firms using legacy platforms find they don’t have the tools to keep their finances and documents straight. Centerbase helps practices track client and firm financials. So you can keep tabs on trusts, allocations, and accruals all in one place. And more importantly, pass audits easily to demonstrate that your firm is a fiscally responsible business unit.
Plus, our NetDocuments partnership or our proprietary document management and storage means every document is easily findable, bait stamped, and stored securely to the appropriate client or matter. Meaning you never waste time hunting down documents again.
Another reason firms stay with legacy systems is fear of implementation and data migration. You’ll love that Centerbase has a structured and repeatable implementation process we’ve completed with 100% success every time – as well as an expert data migration team and a clear implementation outline you can find here. We also configure Centerbase for your specific practice area during implementation. So you’re hands-on with us every step of the way to make sure your new platform is perfect for your firm.
- I love the idea of having my firm in the cloud because my team can work from anywhere. But is it the safest option?
It’s normal to feel hesitant about storing your data somewhere you can’t see or touch. You made a promise to your clients to keep their personal information safe, secure, and confidential. And we’re here to help you keep that promise.
With over 16 years of incident-free experience hosting clients in our secure Cloud infrastructure, we create a safe environment for both you and your client’s information. Your site will stay up and running continuously because we run 24/7 high availability VMWARE clusters. And with a 99.999% uptime, your site will only have < 5 minutes of downtime a year.
Plus, even our backups have backups. We encrypt all client backups with industry-standard 256-bit AES encryption before writing the data to our servers. It would take over one trillion years for brute force attacks to break through these measures.
And if you’re worried about losing your data, we’ve had no data loss over our 16-year history. All Centerbase databases are continuously backed up, and we maintain a mirrored disaster recovery location that is fully capable of taking over in the unlikely event of a catastrophe at our main data center locations.
The truth is, we want you to be skeptical because we know you’ll be pleased with all the answers you find. That’s why you should keep reading, and check out our security information.
- I’ve been holding off on switching legal tech platforms because I’m overwhelmed with all the options on the market. Why do firms choose Centerbase over other practice management solutions?
Most legal software is just that – software.
Centerbase is an entire platform. We aren’t just billing, timekeeping, or accounting. We’re an entirely configurable solution that houses everything you need to run your firm in one central place. This means when you’re building and running reports, our platform already knows what data you need and where to find it since our system is 100% interconnected.
And while most legal tech share similar features, we always take it one step further. Don’t settle for simple trust accounting. Manage as many trusts and retainers as you need for even just one client or matter. Don’t choose software that handles matter management but can’t track production and origination. You deserve a platform like Centerbase that goes beyond just covering the basics. We dig deep to give you solutions other software hasn’t even thought to create yet. That’s why so many firms are leaving their current software for Centerbase. Click here to see a detailed view of how we stack up against competitors.
Plus, you’ll never have to worry about your software going out of date. We update Centerbase monthly to make sure it’s continuously optimized. Which means your firm won’t fall behind yet again in 5 – 10 years. We’re here to last your practice a lifetime, so you don’t have to make a software switch again.
- I’m looking for a solution to end all the extra clicking I do in my current software. How can Centerbase help automate workflows for my practice?
The extra clicks from one tool to the next waste your time and increase the possibility for human errors. But “automating your workflows” also sounds technical and time consuming.
The truth is, you already know your firm’s workflow and how you operate best. We just automate that for you.
Every process in your firm from pre-billing to bill reminders can be automated. Your matters are automatically updated with new billing and client information, and clients get automated updates when there’s a change in their case or a meeting has moved. So you don’t have to remember to individually notify clients about every bill and matter update.
You can even onboard clients instantly by automating your entire intake process. Conflict-check, open matters, and set first meetings with 0 clicks. So you can finally multi-task without the fear of forgetting something on your to-do list.
- My law firm only has 20 staff members. Can Centerbase still work for us?
Of course! We work with midsize firms that have anywhere between 20 to 250 staff members.
- I’m ready to change my legal tech platform, but I’m worried the implementation process will slow down my firm. Will we be able to run normally during the switch?
Absolutely. Time is quite literally money at your firm.
With our implementation process, you’ll have a smooth transition from your previous system to Centerbase without stalling your firm’s operations. We complete multiple rounds of test migrations and training to make sure that when your site goes live – it’s 100% ready for you. We even walk you through your first round of bills within Centerbase, so your firm doesn’t miss a billing cycle.
You take your job seriously – and so do we. That’s why we won’t let you down (or let your firm have downtime) during the switch.